Upon receiving your order, a pre-authorization check will be performed on your payment card to ensure there are sufficient funds to fulfill the transaction.

If you need to change anything about your order, please contact us at customercare@sourcecollections.com with your order number and what you would like to change as soon as possible. We'll do our best to make the updates before your order is out for delivery. 

If you have received a damage, defective or incorrect item, contact us at customercare@sourcecollections.com with a photo of the damaged, or wrong item you received with your order number and we'll take care of it! 

If you are experiencing any issues while purchasing online, please send us an email at customercare@sourcecollections.com and we will help to troubleshoot the issue with you. 

We accept payments via Visa, Mastercard, American Express and Paypal. 

When a payment is successfully made, an order confirmation email will be sent to you with details of your most recent purchase. 

We offer door to door courier shipping via our courier partner, Simplypost Asia and Qourier.

All orders will be processed within 1-2 business days. 
Once your order has been dispatched for shipment, it will take approximately,

- 1 to 3 business day for Standard Domestic courier

- Next business day for Expedited Domestic courier 

You will receive a shipping confirmation email containing your tracking number once your order has been dispatched.

Standard Domestic courier shipping (1-3 business days) costs S$ 3.99 per order. 

Expedited Domestic courier shipping (Next business day) costs S$ 7.00 per order.

For orders within Singapore, we offer free standard courier shipping for purchases above S$ 60.00 in a single order or an additional S$ 3.00 for expedited domestic courier shipping.

Once your order has been dispatched from our warehouse, we will send you an email notification with tracking details. 

Unfotunately, no. We generally do not deliver to areas such as army camps, prisons, and most of the islands in Singapore. 

We can't ship to P.O. boxes as yet. If you have entered a P.O. box as your delivery address, we will reach out and contact you for an alternative address. 

You may track the status of your parcel at our courier partner's website link as provided below, using the tracking details which we have emailed you. 

Standard Domestic Courier - Simplypost Asia

If you are unable to do so, please send us an email at customercare@sourcecollections.com and we will be glad to help you out! 

One free re-delivery attempt will be made at your chosen time slot. Upon the failed re-delivery attempt, you will be contacted and additional shipping charges may apply. 

Yes, we do! Once you've selected the pieces that you are interested to purchase, proceed to checkout your cart. On the checkout page, you will be shown a variety of shipping options with the different pricing and delivery lead time. 

Select your preferred shipping method to proceed. 

Please note that some countries charge customs and import duties, and you may be charges for handling fees and taxes as your order passes through customs. These charges must be paid by the recipient of the parcel. We are not responsible for any customs or import duty charges.

These rates vary from country to country, so we highly recommend contacting your local customs office to inquire on the applicable charges before you place your order to avoid any surprises.

Once your order has been dispatched from our warehouse, we will send you an email with tracking details. 

We can't ship to P.O. boxes as yet. If you have entered a P.O. box as your delivery address, we will reach out and contact you for an alternative address. 

All item(s) except underwear(s) - may be returned for an exchange/refund and must reach us within 30 calendar days from the day you receive your order. Items must be returned in its original condition - unworn, unwashed, and undamaged with its tag intact.

If the item shows signs of wear, your exchange/refund request will be considered void. 

In order to protect the personal hygiene of all our customers, underwear(s) cannot be exchanged/refund once the individual packaging has been opened. However, should the individual packaging remain intact and unopened, they will still be eligible for exchange/refunds.

Unfortunately, items that are received after the 30-days policy will be ineligible for exchange/refund. 

Simply follow the steps to make an exchange/return. 

1. Download and fill in the Return Form. (click here to download form)
2. Pack all the item(s) which you would like to return, together with the Return Form.
3. Send your parcel using a traceable mode of delivery to: 

10 Ubi Crescent, Unit 03-81 Ubi Techpark
Singapore 408564

We strongly advice to have your return parcel to be sent back to us via a traceable delivery method, in order to be able to keep track of its status. We will not be responsible for any lost item(s) sent back using non-traceable mode of delivery.

We will get in touch via email once your parcel has been received and processed. 

Refund will be made to your original mode of payment.