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FAQ

Orders

How fast will my order be processed?

Can I amend/cancel my order after confirmation?

What if I received a damaged, defective or incorrect item?

I am unable to complete my purchase online. What do I do?

Payment

What payment modes do you accept and what currency are your prices in?

How will I know if a payment is successful?

Local Delivery in Singapore

What are your shipping methods and how long do they take?

How much does shipping costs?

When will I receive the tracking number?

Do you deliver to all parts of Singapore?

Do you ship to P.O. boxes?

What is the status of my order?

Will I be charged for re-delivery attempts?

International Delivery

Do you ship internationally?

Who will pay for customs and import duties ?

When will I receive the tracking number?

Do you ship to P.O. boxes?

Returns

What is your Return Policy?

Are the items still eligible for exchange/refund after the 14-days policy?

How can I make a return?

When will I get my refund?