Upon receiving your order, a pre-authorization check will be performed on your payment card to ensure there are sufficient funds to fulfill the transaction.
Once the pre-authorization check has completed, the order will be processed within the same day, or next business day. Orders that are placed over the weekend/public holidays will be processed on the next following business day.
If you need to change anything about your order, please contact us at email@example.com with your order number and what you would like to change as soon as possible. We'll do our best to make the updates before your order is out for delivery.
If you have received a damage, defective or incorrect item, contact us at firstname.lastname@example.org with a photo of the damaged, or wrong item you received with your order number and we'll take care of it!
Yes! We offer complimentary domestic shipping for any orders above SGD 60.00.However, please note that if you opt to return an item(s) and final order amount falls below SGD 60.00 - the initial shipping fee of SGD 4.50 will be applicable and will be deducted from the total amount that is to be refunded to you.
You may track the status of your parcel using the tracking details and tracking URL which we have emailed you once it's been sent out from our warehouse.If you are unable to locate the parcel tracking details, drop us a message via email at hello@sourcecollections and we will be glad to help you out!
Yes, we do! Once you've selected the pieces that you are interested to purchase, proceed to checkout your cart. On the checkout page, you will be shown a variety of shipping options with the different pricing and delivery lead time.
Please note that some countries charge customs and import duties, and you may be charges for handling fees and taxes as your order passes through customs. These charges must be paid by the recipient of the parcel. We are not responsible for any customs or import duty charges.
These rates vary from country to country, so we highly recommend contacting your local customs office to inquire on the applicable charges before you place your order to avoid any surprises.
All item(s) except underwear(s) - may be returned for an exchange/refund and must reach us within 30 calendar days from the day you receive your order. Items must be returned in its original condition - unworn, unwashed, and undamaged with its tag intact.
If the item shows signs of wear, your exchange/refund request will be considered void.
In order to protect the personal hygiene of all our customers, underwear(s) cannot be exchanged/refund once the individual packaging has been opened. However, should the individual packaging remain intact and unopened, they will still be eligible for exchange/refunds.
All items that are discounted on our website are non-exchangeable, non-returnable, including marked down items and items in our physical space. Full-priced items that have been purchased with a discount code are applicable for an exchange or refund.
Coupon code cannot be re-issued and are non-refundable.
If you return an item which was purchased using a voucher code under a single transaction, the coupon code used will be applied to the return item(s) and only the final paid price (after discount) will be considered for exchange/refund.
If you have any further question or unanswered doubt, please email us at email@example.com and we get back to you as soon as we can!
Simply follow the steps to make an exchange/return.
1. Download and fill in the Return Form. (click here to download form) 2. Pack all the item(s) which you would like to return, together with the Return Form. 3. Send your parcel using a traceable mode of delivery to:
10 Ubi Crescent, Unit 03-81 Ubi Techpark Singapore 408564
We strongly advice to have your return parcel to be sent back to us via a traceable delivery method, in order to be able to keep track of its status. We will not be responsible for any lost item(s) sent back using non-traceable mode of delivery.
We will get in touch via email once your parcel has been received and processed.
Refund will be made to your original mode of payment.
Once we receive your return, please allow us 2 - 3 business days for your return to be processed, and then 5 - 10 days for your bank to process the refund to your account. We'll send you an email when our team has processed your refund so you know it's on its way.