Worldwide Shipping. Complimentary domestic shipping in Singapore for orders above S$ 60.00. Worldwide Shipping. Complimentary domestic shipping in Singapore for orders above S$ 60.00.

FAQ

Orders

Do you have a physical store or pop-up space?

How fast will my order be processed?

Can I amend/cancel my order after confirmation?

What if I received a damaged, defective or incorrect item?

I am unable to complete my purchase online. What do I do?

Payment

What payment modes do you accept and what currency are your prices in?

How will I know if a payment is successful?

Local Delivery in Singapore

What are your shipping methods and how long do they take?

How much does shipping costs?

Do you offer complimentary shipping?

When will I receive the tracking number?

Do you deliver to all parts of Singapore?

What is the status of my order?

Will I be charged for re-delivery attempts?

International Delivery

Do you ship internationally?

Who will pay for customs and import duties ?

When will I receive the tracking number?

Do you ship to P.O. boxes?

Exchange/Return

What is your Exchange/Return Policy?

Are the items still eligible for exchange/refund after the 30-days policy?

Can I return sale items?

I have used a coupon code for my purchase, are they still eligible for exchange/return?

How can I make a exchange/return?

When will I get my refund?