What is your exchange/return policy?
All item(s) except underwear(s) - may be returned for an exchange/refund and must reach us within 14 calendar days from the day you receive your order. Items must be returned in its original condition - unworn, unwashed, and undamaged with its tag intact.
If the item shows signs of wear, your exchange/refund request will be considered void.
In order to protect the personal hygiene of all our customers, underwear(s) cannot be exchanged/refund once the individual packaging has been opened. However, should the individual packaging remain intact and unopened, they will still be eligible for exchange/refunds.
Are the items still eligible for exchange/refund after the 14-days policy?
Unfortunately, items that are received after the 14-days policy will be ineligible for exchange/refund.
Can I return sale items?
All items that are discounted on our website are non-exchangeable, non-returnable, including marked down items and items in our physical space. Full-priced items that have been purchased with a discount code are applicable for an exchange or refund.
I have used a coupon code for my purchase, are they still eligible for exchange/return?
Coupon code cannot be re-issued and are non-refundable.
If you return an item which was purchased using a voucher code under a single transaction, the coupon code used will be applied to the return item(s) and only the final paid price (after discount) will be considered for exchange/refund.
If you have any further question or unanswered doubt, please email us at email@example.com and we get back to you as soon as we can!
How can I make a exchange/return?
Simply follow the steps to make an exchange/return.
1. Download and fill in the Return Form. (click here to download form)
2. Pack all the item(s) which you would like to return, together with the Return Form.
3. Send your parcel using a traceable mode of delivery to:
10 Ubi Crescent, Unit 07-90 Ubi Techpark Lobby E, Singapore 408564
We strongly advice to have your return parcel to be sent back to us via a traceable delivery method such as SingPost SmartPac or Qxpress QDelivery, in order to be able to keep track of its status. We will not be responsible for any lost item(s) sent back using non-traceable mode of delivery.
We will get in touch via email once your parcel has been received and processed.
When will I get my refund?
Refund will be made to your original mode of payment.
Once we receive your return, please allow us 2 - 3 business days for your return to be processed, and then 5 - 10 days for your bank to process the refund to your account. We'll send you an email when our team has processed your refund so you know it's on its way.